Member FAQs

Account

You must be 21 years of age or older to receive benefits from SoulCybin. You are required to provide government-issued photo identification to verify your age.

To reset your password, go to the account/login page. On the login form, click the link that says “Lost your password?” OR, click here to reset your password.

Anyone over the age of 21 is welcome, but if you send your friend a coupon, they get 20% off their first purchase – plus you get $10 in points!

Please send all support emails to [email protected] (never to any other email address related to your payment or zelle or crypto transfer).

Benefits/Offerings/Supplements

If you are looking for an offering that you cannot see listed, please contact us.

Have a recommendation? We’re always working on new offerings. We love to hear what you think.

We always recommend new members to start out with several Sample Packs of different blends and dosages, to discover what works best for you. Our Microdosing Guide goes into much more depth about all the supplements we offer, plus how to find the right dose. Please click here to download it.

Requesting Benefits

Donations are typically processed within 2-5 business days of receiving payment, but may take up to 8 business days, depending on the volume of donations we are receiving. We kindly ask for your patience as we prepare your supplements with great consciousness and care.

If your donation is Urgent, please let us know so we can expedite your shipping: [email protected]

Yes – you can learn more about our return policy here.

SoulCybin offers points for each purchase with completed donation, equivalent to 3% back.

To earn: Each dollar spent earns you 3 points.

To redeem: Every 100 points redeemed discounts $1 off your order total (not including tax and shipping).

We also have a friend referral program, please click here to find out more!

Share The Love – Give $10, Get $10

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Donations

You can donate via Zelle or Cryptocurrency (preferred)!

For Cryptocurrency instructions, please read our how to donate with cryptocurrency guide.

We break it down and make it simple, even if it’s your first time.

For Zelle donations, please follow the instructions here: https://soulcybin.org/how-to-pay-with-zelle/

If your bank doesn’t connect with Zelle, we recommend easily creating an online bank that does.

The following banks don’t require a monthly fee:

Ally

Capital One

Discover

Please take several screenshots of the exact error you’re receiving, and send it to us via [email protected].

If your bank doesn’t connect with Zelle, we recommend easily creating an online bank that does.

The following banks don’t require a monthly fee:

Ally

Capital One

Discover

Unfortunately this means you’ve entered the wrong information. Could you double check please?

Name: Awesome Core
Last Name: Service LLC
Email: [email protected]

Shipping

SoulCybin ships only within the United States of America.

Regular shipping is $11.

After we process your donation, shipping usually takes 2 to 5 business days.

Yes. All packages are shipped with a tracking number. You can find your tracking number in the donation details on your account page.

Wait at least 10 business days – our experience has been that delayed/lost packages in the UPS get delivered a few days later – if the package is still lost or delayed after that, we’ll replace it at no cost just reach out to us after having waited.  If it is an emergency or rush order please contact us.  Please don’t contact UPS directly – they’ll just tell you to talk to us – we have 100% shipping guarantee

Even if they are feeling rushed to receive it, wait at least 1 week after shipping, if still, we will resend.

Points

SoulCybin offers points for each purchase with a completed donation, equivalent to 3% back.

To earn: Each dollar donated earns you 3 points.

To redeem: Every 100 points redeemed discounts $1 off your next donation total (not including shipping).

Method #1 – Purchase products. Each dollar you spend earns you 3 points.

Method #2 – Review a product (you must have purchased a product to review it). You earn 500 points for each product review ($5 discount).

Method #3 – Refer a friend. Every friend you refer who successfully purchases a product earns you 1000 points ($10 discount).

Method #4 – Write a testimonial. We welcome each user to write a testimonial to [email protected] – once reviewed you will receive 1000 points ($10 discount) for your testimonial. A testimonial reward is only available once every 6 months and is only available to verified purchasers of SoulCybin products.

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